Please read these general terms before registration and use of your account. By creating an account or placing bets you agree to be bound by these terms, the rules for betting, any sport or game specific rules, and any bonus terms.

Eligibility and account

• You must be at least 18 years old and located in a part of the United Kingdom where online betting is legal.
• You confirm you are not self-excluded and are legally allowed to use gambling services.
• Only one account per person. Accounts must be in your own name and details must be accurate and kept up to date.
• We may refuse registration, suspend or close an account if required by law, for responsible gambling reasons, or for breach of these terms.

Changes to terms

• Prestige Spin may update these terms to meet legal or regulatory requirements or to reflect changes to services.
• Material changes will be notified on site or by email. Continued use after the effective date means you accept the updated terms.

Proper platform use

• You agree not to misuse the site, app or services, including avoiding: fraud, chargebacks, use of automated tools, multiple accounts, syndicate betting, or misuse of bonuses.
• You must not interfere with software, attempt unauthorised access, or copy any part of the platform.

Intellectual property and content protection

• All software, data, odds, markets, logos and content are protected by intellectual property rights.
• Limited personal use is allowed for placing a bet and managing your account. Commercial use, scraping or redistribution is prohibited.

Liability

• The platform is provided using reasonable skill and care. We do not guarantee uninterrupted access or error free odds.
• We are not liable for losses arising from internet or device failures, suspension of an event, or delays beyond our control.
• Our maximum liability to you for any claim is limited to the value of the relevant bet or your available account balance, whichever is lower. Nothing limits liability for fraud, fraudulent misrepresentation, or for death or personal injury caused by negligence.

Complaints and disputes

• Contact Customer Support first so we can investigate. If unresolved after our final response or after eight weeks, you may refer the matter to an approved alternative dispute resolution provider.

Governing law

• These terms are governed by the laws of England and Wales. The courts of England and Wales have non-exclusive jurisdiction over disputes. Prestige Spin will comply with any mandatory consumer rights that apply in your place of residence in the UK.

These general rules apply to all betting services. Sport or game specific rules may also apply and will prevail where different.

Eligibility to place bets

• Bets are accepted only from verified account holders who are 18 or over and legally allowed to gamble in the UK.
• We may require verification checks before you can place or settle a bet.

Bet acceptance

• A bet is accepted when a bet receipt or bet ID is displayed in your account or on the bet slip.
• All bets are subject to market availability and to system acceptance. We may refuse, limit or partially accept any bet at our discretion.

Minimum and maximum stakes and payouts

• Minimum and maximum stake limits, plus any maximum payout limits, are shown on the bet slip or in market rules.
• We may apply per-bet, per-event or per-customer limits to manage risk.

Odds, settlement and results

• Odds offered at the time of placement constitute the price for your bet.
• Settlement is based on the official result declared by the event organiser or relevant authority at the time of settlement.
• Dead-heat rules, postponements, voids or reductions are handled according to the sport or market rules displayed on the platform.

Errors and palpable mistakes

• If a market, price or settlement is affected by an obvious error, we may void the bet or settle it at the correct odds that should have applied at the time of placement.

Betting restrictions

• We may restrict or close accounts where we suspect integrity issues, bonus abuse, use of inside information, or breach of the rules.
• Cash out, edit bet or similar features are not guaranteed and may be withdrawn or unavailable for any event or market.

Cancellations and voids

• Bets may be void where an event is cancelled, where markets were offered in error, or where regulatory or integrity issues arise.
• Duplicate bets or bets placed after the official start or after an outcome is known may be void.

These rules govern deposits, withdrawals and related account transactions in the United Kingdom.

Deposits

• Funding your account must be from a payment method in your own name. Third-party payments are not allowed.
• Available methods may include debit cards, bank transfer and approved e-wallets. Options vary by device and verification status.
• Minimum and maximum deposit limits appear in the cashier. Fees charged by your bank or wallet may apply. Prestige Spin does not charge deposit fees unless stated in the cashier.
• Deposits are credited once authorised by the payment provider. Processing times may vary.

Withdrawals

• Withdrawals are normally returned to the original funding method, subject to technical constraints and legal requirements.
• We may request identity, address and source of funds documents before processing. Pending withdrawals can be cancelled by you in the cashier until processing begins, unless a safer gambling restriction applies.
• We aim to process approved withdrawals within 1 to 3 working days. Bank or wallet times are outside our control.
• Minimum and maximum withdrawal limits are shown in the cashier. We may split large withdrawals into instalments where required for security or compliance.

Verification and security

• Before allowing deposits, bets or withdrawals we may conduct KYC and AML checks, including electronic verification, document review and affordability assessments.

Restrictions and reversals

• We may suspend transactions and freeze funds where required by law, where we suspect fraud, or where responsible gambling concerns arise.
• Chargebacks or payment disputes may lead to account suspension and recovery of costs. Unauthorised or unlawful transactions will be reversed where possible.

Currency and reconciliation

• Accounts are maintained in GBP unless the cashier states otherwise. Exchange rates are set by your bank or wallet provider.

Dormant accounts

• If an account is inactive for a prolonged period, we may apply a reasonable fee as permitted by law and as set out in the cashier or help pages. You can reactivate your account at any time, subject to verification.

We support safe betting and provide tools to help you manage your play. Use these controls through your account settings or contact Support for help.

Player protection tools

• Deposit, loss and stake limits to control spending.
• Session time limits and reality checks that prompt you to take a break.
• Time-out for short breaks from 24 hours up to a few weeks.
• Self-exclusion for at least six months or longer.
• Optional product blocks to restrict access to certain services.

Information and support

• BeGambleAware and the National Gambling Helpline: 0808 8020 133
• GamCare: gamcare.org.uk for advice and live chat
• GAMSTOP: gamstop.co.uk for free national self-exclusion in Great Britain
• NHS support for gambling harms: nhs.uk

Underage gambling is prohibited. If we identify underage use, the account will be closed and any bets voided where required by law.

We operate a risk-based programme to meet legal obligations on anti-money laundering and counter-terrorist financing in the United Kingdom.

Customer due diligence

• We verify identity, age and address before allowing unrestricted use of the account.
• Enhanced checks, including source of funds or source of wealth, may be required based on activity, transaction size or risk.

Monitoring and controls

• Transactions and betting patterns are monitored for unusual or suspicious activity.
• Screening against sanctions and politically exposed person lists may be performed.

Suspicious activity and consequences

• Where we suspect criminal activity, we may restrict the account, freeze funds and file a report to the relevant authority. You may not be informed where tipping off laws apply.
• Breach of AML rules may lead to refusal of transactions, closure of the account and confiscation of funds where permitted by law.

Prestige Spin may use third-party providers for verification and monitoring to keep the platform compliant and secure.

This section explains how personal data is handled in line with UK GDPR and the Data Protection Act 2018.

Data we collect

• Identity and contact data collected during registration and account verification.
• Financial and transaction data for deposits, withdrawals and bets.
• Usage data, device identifiers, IP address and location checks to provide services and detect fraud.
• Safer gambling and affordability information where required by law.

How we use your data

• To operate your account, process payments and settle bets.
• To comply with legal duties including AML, age verification and responsible gambling.
• To improve services, prevent fraud and ensure security.
• To send service communications. Marketing is sent only in line with your preferences and you can opt out at any time.

Legal bases

• Contract performance for account and betting services.
• Legal obligation for AML, tax, and regulatory reporting.
• Legitimate interests for security, integrity and service improvement.
• Consent where required, for example certain marketing or cookies.

Sharing and transfers

• We share data with payment processors, identity verification agencies, IT suppliers, regulators, ADR bodies and law enforcement when lawful.
• If data is transferred outside the UK, appropriate safeguards are applied.

Your rights

• Access, rectification, erasure, restriction, portability and objection to processing based on legitimate interests.
• Right to opt out of marketing at any time in your account settings.
• You can complain to the Information Commissioner’s Office. Contact us first so we can help.

Retention and cookies

• Data is kept only as long as necessary for the purposes above and to meet legal retention periods.
• Cookies and similar technologies are explained in our Cookies Policy, which you should read for details on use and choices.

We apply technical and organisational measures to protect your account, bets and personal data.

Technical measures

• TLS encryption for data in transit and encryption for sensitive data at rest.
• Firewalls, intrusion detection and rate limiting.
• Regular security testing and vulnerability management.

Account protection

• Strong password requirements and optional two-factor authentication.
• Automatic session timeouts and login monitoring to detect unusual use.

Operational controls

• Access to systems is role based and audited. Staff receive security and data protection training.

Your responsibilities

• Keep login details confidential, enable two-factor authentication, use secure devices and update software.
• Tell us promptly if you suspect unauthorised access so we can protect your rights and account.