Use Prestige Spin live support for urgent issues.

Chat connects you to an agent in real time on the website and in the app.

• How to start chat:
  • Website: select Help in the bottom-right to open chat, then choose a topic.
  • App: go to Account > Support > Live chat, then type your question.
  • Stay signed in so the agent can view your account and provide an answer faster.
• Hours and language: 24/7, English (United Kingdom).
• Best for: login or password reset help, KYC checks, deposit declines, bonus terms and wagering questions, game freezes or lag, withdrawal status.
• Response times: first reply in 30–90 seconds. Complex cases may take 5–15 minutes. If escalation is needed, you will get a ticket ID.
• Tips for faster help: sign in first; have your username, registered email, and postcode ready; add screenshots or a short screen recording; list steps that cause the issue; keep the chat window open until the agent confirms the fix.

Email is best when you need a written record or want to attach documents.

Send from your registered address for faster Prestige Spin customer service.

• Where to email:
  • General support: [email protected]
  • Verification (KYC): [email protected]
  • Payments: [email protected]
  • Complaints: [email protected]
• What to include:
  • Clear subject line, for example: “KYC review – username”, “Payment dispute – username”, “Complaint – username”.
  • In the message: username, full name, postcode, brief summary, device and OS, browser or app version, relevant screenshots.
• Best for: KYC packs, complex payment disputes, formal complaints, win or bonus review, responsible gambling limits, account closure requests.
• Response times: 2–6 hours for most emails. Complex reviews may take up to 24 hours. A ticket ID will be sent for tracking.
• Tips for faster review: send one topic per email; reply to the same thread; attach JPG or PDF files; avoid card PINs or full card numbers; if urgent, start chat and share your email ticket ID.

Prefer to talk? Call the Prestige Spin helpline number for direct help 24/7.

An agent will guide you step by step and confirm the next actions.

• Numbers:
  • Freephone (UK): 0808 196 7777 (free number from most UK lines and mobiles).
  • UK local: 020 3808 7777.
  • International: +44 20 3808 7777.
  • The helpline number is available 24/7. Standard network rates apply to non-freephone calls.
• What to expect: short menu to pick a topic, average wait 1–3 minutes, identity check for security, calls recorded for training and quality.
• Best for: account lockouts, urgent deposits or withdrawal holds, self-exclusion or cooling-off, security concerns, time-sensitive complaints.
• Resolution: many issues are fixed during the call. If investigation is needed, you will receive a case reference by SMS or email.
• Tips for faster help: call from your registered number; have your username, date of birth, and postcode ready; note your last deposit method and amount; call during quieter times such as 09:00–12:00 or late evening; make sure you have a stable signal.

Messaging is helpful for quick questions and updates.

Use private channels for anything account related.

• Platforms and contacts:
  • WhatsApp: +44 7700 900123 or https://wa.me/447700900123
  • Telegram: @PS_Support
  • Facebook Messenger: m.me/PSLiveHelp
  • X (Twitter): @PSCare
• Hours: 08:00–23:00 UK time, every day. Messages sent overnight are handled the next morning.
• Best for: general questions, site or app updates, following up on documents using your ticket ID, quick guidance on where to contact next.
• Response times: 15–60 minutes during stated hours. If verification is required, you will be directed to chat or email for secure handling.
• Tips: send a direct message, not a public post; include your username and ticket ID; never share full payment details; for sensitive topics, switch to live chat for secure handling.

Specialist help is available for faults that affect play, payments, or access.

The team provides technical support for game issues and account access errors.

• How to reach:
  • Live chat: start a chat and choose Technical.
  • Email: [email protected]
  • Phone: call the helpline and press 2 for technical support.
• Issues handled: login errors, two-factor problems, KYC upload failures, payment gateway declines, game crashes or disconnections, app install or update errors, geolocation or connection issues.
• Response and resolution: instant first contact by chat or phone; most fixes in 15–60 minutes; complex vendor cases may take up to 72 hours.
• What to include: error message or code, time of issue, game title and provider, bet or transaction ID, device model, OS version, browser or app version, connection type, screenshots or a short screen recording.
• Game support tip: keep the game session open where possible so logs can be checked. If a rollback or bet check is needed, the Prestige Spin support team will liaise with the game provider.

Priority help is available for VIP and high-tier players.

A dedicated queue and contacts reduce waiting time for important requests.

• Access options:
  • Priority live chat from your account menu.
  • Email: [email protected]
  • Dedicated phone line: 0808 169 8888 (UK) or +44 20 3808 8888.
• Who qualifies: membership by invite based on play history and responsible conduct, reviewed monthly.
• Best for: higher-limit payment requests, rapid document checks, account reviews, event support, travel help for tournaments.
• Response times: chat under 30 seconds, phone under 1 minute, email within 1 hour.
• Tips to make the most of it: join the loyalty programme, keep contact details up to date, add your VIP PIN for faster verification, use the priority channels for quicker handling. Your VIP manager is part of the Prestige Spin support team.